ITIL® 4 Foundation

ITIL® 4 Foundation

Get started with IT service management through our accredited ITIL 4 Foundation course. In just two days, you'll master the ITIL 4 framework, service value system, guiding principles, and key management practices - preparing you for certification and a successful ITSM career.

  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
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Accredited by
PeopleCert Gold Partner

ITIL® 4 Foundation Overview

The ITIL® 4 Foundation course is your entry point into the world of IT service management. Join from anywhere with an internet connection. Learn directly from certified ITIL experts who bring real-world experience to every session. Get your questions answered in real time and gain insights from professionals who live and breathe ITIL and ITSM every day. 98% Pass Guarantee, 2 Full Mock Exams, Official Exam Voucher, E-book & Take2 Re-sit Included.

Training Key Features

  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
  • Digital Course Materials
  • Certificate of Completion
  • Post-Training Support Until You Pass

Skills Covered

  • Service Operation
  • Problem Management
  • Digital Transformation

ITIL Certification Pathway

Foundation

You are here

Practice Manager

Managing Professional

Strategic Leader

Master

Benefits

ITIL certification is a sought-after requirement for professionals who want to master IT service management - and the roles it unlocks pay well above the all-occupations median.

Designation
Annual Salary
IT Support Specialist
$40,980
$61,860
$100,540
MinAverageMax

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) - national 10th percentile / median / 90th percentile annual wages

Training Options

Choose the format that fits how you learn.

Exam Voucher Only

Official exam voucher for Foundation level exams only

$499
  • Official Certification Exam Voucher
  • 12 Month Expiration
  • Take2 Re-Sit Option Available
  • Only valid for Foundation level exams
Preferred

On-Demand (Self-Paced)

Self-paced online learning

$595
  • Self-Paced On Demand Access
  • Official Exam Voucher Included
  • 6 Months Access to Materials
  • Learn at Your Own Pace
  • Digital Course Materials
  • Email Support

Live Online

Live instructor-led training

$995
  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
  • Digital Course Materials
  • Certificate of Completion
  • Post-Training Support Until You Pass

Corporate / Group

Customized training for your organization

Contact Us
  • Customized Training Content
  • Flexible Scheduling
  • On-site or Virtual Delivery
  • Volume Discounts Available
  • Dedicated Account Manager
  • Post-Training Support
  • Exam Vouchers for All Attendees
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Course Curriculum

Course Content

Synced from the PassionIT LMS
01Getting Started
  • Accessing Your PeopleCert Materials
  • Accessing Your PassionIT Materials
02Episodes
  • ITIL®4 Ep. 20 Supplier Management23:42
  • ITIL®4 Ep. 1 Foundation16:13
  • ITIL®4 Ep. 2 What To Expect13:37
  • ITIL®4 Ep. 3 Changes in ITIL®7:10
  • ITIL®4 Ep. 4 What is a Service17:48
  • ITIL®4 Ep. 5 Roles14:57
  • ITIL®4 Ep. 6 Value26:49
  • ITIL®4 Ep. 7 Relationships22:05
  • ITIL®4 Ep. 8 Guiding Principals9:06
  • ITIL®4 Ep. 9 Focus On Value13:31
  • ITIL®4 Ep. 10 Start Where You Are13:07
  • ITIL®4 Ep. 11 Progress Iteratively with Feedback13:05
  • ITIL®4 Ep. 12 Collaborate and Promote Visibility19:19
  • ITIL®4 Ep. 13 Think and Work Holistically20:39
  • ITIL®4 Ep. 14 Optimize and Automate14:08
  • ITIL®4 Ep. 15 Four Dimensions23:58
  • ITIL®4 Ep. 16 SVS24:33
  • ITIL®4 Ep. 17 SVC27:19
  • ITIL®4 Ep. 18 Management Practices13:04
  • ITIL®4 Ep. 19 Information Security Management22:04
  • ITIL®4 Ep. 21 Asset Management18:10
  • ITIL®4 Ep. 22 Release Management19:09
  • ITIL®4 Ep. 23 Continual Improvement24:59
  • ITIL®4 Ep. 24 Change Enablement18:29
  • ITIL®4 Ep. 25 Incident Management22:26
  • ITIL®4 Ep. 26 Problem Management20:47
  • ITIL®4 Ep. 27 Service Request Management19:35
  • ITIL®4 Ep. 28 Service Desk17:44
  • ITIL®4 Ep. 29 Service Level Management21:45
03Wrap Up
  • Course Feedback
Request a CallbackCall us on (919) 629-8292

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Frequently Asked Questions

Who Should Take ITIL® 4 Foundation Certification Training?
Anyone in IT can benefit from ITIL® Foundation (Version 5) Training. No prerequisites needed!

This course is perfect for:

    1. - IT Support Staff and Help Desk Professionals

    2. - System Administrators and Network Engineers

    3. - Project and Program Managers

    4. - Business Analysts and Service Delivery Managers

    5. - Anyone Wanting to Improve IT Service Delivery

Prerequisites
None. Familiarity with IT terminology and IT-related work experience is highly recommended, as is ITIL® 4 Foundation training.
What if I Don’t Pass The Exam?
Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You can get PeopleCert’s Take2 exam retake option, plus you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.
What to Expect in Our Virtual Classes
Our online training feels just like being in a classroom. You’ll forget you’re learning remotely!- Interactive sessions with live presentations from ITIL experts- Small class sizes so you get personal attention- Practical examples you can use at work right away- Network with other IT professionals in breakout groups- Regular breaks to keep you focused and engaged- Plenty of time for questions and discussion
Do I Need Special Technology?
Just a computer with internet access. Our virtual classroom works on most devices. A webcam helps but isn’t required.
Will I Get a Physical Book?
The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.

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