ITIL® Transformation (Version 5)
Direct, plan, and execute large-scale service transformation across digital products and services with the ITIL Transformation (Version 5) certification.
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
ITIL® Transformation (Version 5) Overview
Training Key Features
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
ITIL Certification Pathway
Foundation
Practice Manager
Managing Professional
You are hereStrategic Leader
Master
Benefits
ITIL certification is a sought-after requirement for professionals who want to master IT service management - and the roles it unlocks pay well above the all-occupations median.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) - national 10th percentile / median / 90th percentile annual wages
Training Options
Choose the format that fits how you learn.
On-Demand (Self-Paced)
Self-paced online learning
- Self-Paced On Demand Access
- Official Exam Voucher Included
- 6 Months Access to Materials
- Learn at Your Own Pace
- Digital Course Materials
- Email Support
Live Online
Live instructor-led training
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
Corporate / Group
Customized training for your organization
- Customized Training Content
- Flexible Scheduling
- On-site or Virtual Delivery
- Volume Discounts Available
- Dedicated Account Manager
- Post-Training Support
- Exam Vouchers for All Attendees
Exam Retake Voucher
Retaking this exam? Exam-only vouchers for previous candidates.
- Official PeopleCert exam voucher
- For exam retakes only
- Previous exam voucher number required at checkout
- 12 Month Expiration
Best For:
Previous candidates who need to re-sit this exam
Course Curriculum
Course Content
Synced from the PassionIT LMS01Getting Started
- Accessing Your PeopleCert Materials
- Accessing Your PassionIT Materials
02Episodes
- 1 ITIL 5 Transformation16:03
- 2 ITIL Foundation Review: Digital Products and Services26:14
- 3 ITIL Foundation Review: Digital Product and Service Lifecycle10:55
- 4 ITIL Foundation Review: Service Journey and Service Aspects14:59
- 5 ITIL Foundation Review: ITIL Value System (IVS)14:21
- 6 What is Transformation20:53
- 7 The ITIL Transformation Model: Context and Adaptation12:23
- 8 ITIL Transformation Model Components: Layers and Patterns19:34
- 9 ITIL Transformation Model Components: Stages (Initiate Orchestrate Orient Decide)11:48
- 10 ITIL Transformation Model Components: Stages (Clarify - Prepare - Deliver - Evaluate - Adapt)10:50
- 11 ITIL Transformation Model Components: Stages (Observe - Synthesize - Reflect)11:44
- 12 ITIL Transformation Model Components: 24 Steps15:04
- 13 Initiation Patterns13:31
- 14 Mandatory Regulatory Requirements16:31
- 15 Structural Business Change Reactive Technology driven Change18:19
- 16 Internal Improvement or Remediation Market Demand23:05
- 17 Governance Patterns11:06
- 18 BAU vs Transformation Governance19:36
- 19 Choosing a Governance Approach19:42
- 20 Continual Governance Approach Evaluation17:02
- 21 Execution Patterns7:05
- 22 The 3 Execution Patterns18:30
- 23 End to End Transformation13:47
- 24 Assessing The Example19:42
- 25 Measurement, Learning, and Synthesis13:46
- 26 Transformation Tools, Methods, and Techniques14:34
- 27 ITIL Maturity Model & Measurement of TransformationITIL Maturity Model & Measurement of Transformation19:25
- 28 OKRs and RACI/RASCI16:46
- 29 Theory of Constraints & Value Stream Mapping18:05
- 30 ITIL and AI9:58
- 31 AI and Transformation17:39
- 32 ITIL and other frameworks15:59
03Wrap Up
- Course Feedback
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